Tech Ops & Roles

Agile

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ShareAgile is more than just a buzzword in the tech world—it’s a mindset and methodology that has revolutionized how teams deliver value. Whether you’re a Business Analyst, Product Owner, Developer, or Project Manager, understanding Agile principles can transform the way you work. This article provides a human-friendly yet professional walkthrough of what Agile is, its […]


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Tech Ops & Roles

Confluence

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Share Confluence is a popular tool created by Atlassian that helps teams work together by providing a single place to organize, share, and manage information. Think of it as a virtual workspace where people can easily find, edit, and store documents related to projects. It helps keep everyone on the same page and avoids confusion


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Tech Ops & Roles

What’s the Sequence to Write a Test Case?

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Share Test cases are simple, step-by-step instructions to make sure software functions as it should. Each test case details exactly what to do and what to expect from the software to confirm it’s working correctly. Well-written test cases save time, improve software quality, and allow different teams—like Business Analysts (BAT), User Acceptance Testers (UAT), Quality


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Tech Ops & Roles

AccelQ

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Share What is AccelQ? AccelQ is a user-friendly, cloud-native test automation tool that empowers your entire Agile team to work together on testing without requiring deep coding skills. It brings a codeless automation approach, meaning anyone—from business analysts and product owners to developers and QA engineers—can design, manage, and execute automated tests efficiently. What sets


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Tech Ops & Roles

Defect Management Tools

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ShareWhen defects arise — and they inevitably do — teams must address them quickly and transparently to avoid delays and maintain product quality. This is where defect management tools become essential. They empower cross-functional teams to communicate clearly, track issues precisely, and resolve problems smoothly. Whether you’re a Business Analyst, User Acceptance Tester, Developer, QA


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Tech Ops & Roles

JIRA

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Share Jira is a powerful tool developed by Atlassian that has transformed how teams plan, track, and release their work. This training will provide you with a clear understanding of what JIRA is, how it works, who uses it, and how to maximize its benefits in your daily work. Whether you’re a Business Analyst outlining


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Tech Ops & Roles

Bugs and Defects

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ShareIn any software development project, identifying and resolving issues efficiently is critical to delivering a high-quality product that satisfies users and stakeholders. Two common terms you will encounter are bugs and defects. Although often used interchangeably, understanding the nuanced differences between them—and how they impact the development lifecycle—is essential for IT teams including developers, testers,


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Tech Ops & Roles

Smoke Testing

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ShareSmoke testing serves as the initial health check of a new software build. It quickly verifies whether the most important features function correctly, giving the team confidence to proceed with more thorough testing. This article will break down what smoke testing is, why it matters, who is involved, the different approaches to it, and how


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Tech Ops & Roles

Backlog

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ShareWithout a well-managed backlog, teams risk misalignment, wasted effort, and missed business goals. This training guide will walk you through the essentials of backlog management, highlight the roles and responsibilities of key team members, and provide practical insights on how to keep your backlog clean, focused, and aligned with your product vision. Whether you’re a


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Tech Ops & Roles

Functional vs. Non-Functional Testing

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ShareTesting is a crucial part of delivering software that not only works but also delights users. As IT professionals, whether you are a Business Analyst (BA), Product Owner (PO), Quality Assurance (QA) tester, or developer, understanding the different types of testing and how they fit into our workflow helps ensure we build reliable, high-quality software.


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Tech Ops & Roles

User Stories

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ShareToday user stories have become the cornerstone of how teams capture, communicate, and deliver value to end-users. If you’re new to Agile or even if you’ve been part of development teams for a while, it’s crucial to understand what user stories are, why they matter, and how they fit into the bigger picture of software


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