Tech Ops & Roles

AccelQ

What is AccelQ? AccelQ is a user-friendly, cloud-native test automation tool that empowers your entire Agile team to work together on testing without requiring deep coding skills. It brings a codeless automation approach, meaning anyone—from business analysts and product owners to developers and QA engineers—can design, manage, and execute automated tests efficiently. What sets AccelQ […]

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Tech Ops & Roles

Defect Management Tools

When defects arise — and they inevitably do — teams must address them quickly and transparently to avoid delays and maintain product quality. This is where defect management tools become essential. They empower cross-functional teams to communicate clearly, track issues precisely, and resolve problems smoothly. Whether you’re a Business Analyst, User Acceptance Tester, Developer, QA

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Tech Ops & Roles

JIRA

Jira is a powerful tool developed by Atlassian that has transformed how teams plan, track, and release their work. This training will provide you with a clear understanding of what JIRA is, how it works, who uses it, and how to maximize its benefits in your daily work. Whether you’re a Business Analyst outlining requirements,

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Tech Ops & Roles

Bugs and Defects

In any software development project, identifying and resolving issues efficiently is critical to delivering a high-quality product that satisfies users and stakeholders. Two common terms you will encounter are bugs and defects. Although often used interchangeably, understanding the nuanced differences between them—and how they impact the development lifecycle—is essential for IT teams including developers, testers,

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Tech Ops & Roles

Smoke Testing

Smoke testing serves as the initial health check of a new software build. It quickly verifies whether the most important features function correctly, giving the team confidence to proceed with more thorough testing. This article will break down what smoke testing is, why it matters, who is involved, the different approaches to it, and how

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Tech Ops & Roles

Backlog

Without a well-managed backlog, teams risk misalignment, wasted effort, and missed business goals. This training guide will walk you through the essentials of backlog management, highlight the roles and responsibilities of key team members, and provide practical insights on how to keep your backlog clean, focused, and aligned with your product vision. Whether you’re a

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Tech Ops & Roles

User Stories

Today user stories have become the cornerstone of how teams capture, communicate, and deliver value to end-users. If you’re new to Agile or even if you’ve been part of development teams for a while, it’s crucial to understand what user stories are, why they matter, and how they fit into the bigger picture of software

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Tech Ops & Roles

Epic

In Agile development, Epics play a crucial role in turning high-level product goals into actionable, meaningful work. While they may look like just another item on the backlog at first glance, Epics are much more than that—they’re strategic work containers designed to deliver significant value through collaboration across various roles on the Agile team. Whether

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Tech Ops & Roles

Acceptance criteria

Delivering great software isn’t just about writing code—it’s about solving the right problems. That’s where acceptance criteria come in. These simple but powerful statements act as the quality gate for every user story, ensuring everyone understands what “done” really means. Whether you’re a business analyst refining requirements, a developer building the functionality, or a QA

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SAFe, Tech Ops & Roles

Sprint Planning

Sprint Planning is one of the most critical ceremonies in Agile development. It sets the stage for focused, high-impact work by helping the team align on what they’ll deliver in the upcoming sprint and how they’ll get there. When done effectively, Sprint Planning connects day-to-day work with the bigger picture—Product Increment (PI) goals and business

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Tech Ops & Roles

Story Pointing Methods

In Agile software development, one of the most critical—and sometimes confusing—parts of planning is estimating how much work a task will require. Unlike traditional project management, where estimates are often measured in hours or days, Agile uses a different approach: story points. This training module explains how story points work, why they’re effective, how to

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Tech Ops & Roles

Retesting vs. Regression Testing

Software testing is one of the most critical phases in the Software Development Life Cycle (SDLC). Among the many testing strategies, two often-overlapping but fundamentally different types play a key role in maintaining product stability: Retesting and Regression Testing. These terms are frequently confused, yet they serve very distinct purposes. This training guide will help

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Tech Ops & Roles

Types of Testing

In software development, testing isn’t a one-size-fits-all process. It’s a layered, collaborative effort that spans the entire Software Development Life Cycle (SDLC). From the moment a developer writes a line of code to the final thumbs-up from a user, different types of testing ensure that software is reliable, functional, and aligned with business needs. This

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Tech Ops & Roles

Project Managers vs. Scrum Masters

In Agile environments and traditional project settings alike, two roles frequently come up: Project Manager and Scrum Master. At a glance, they might seem interchangeable—both support teams, track progress, and aim for project success. But their responsibilities, mindset, and day-to-day involvement differ significantly. For teams working in software development, understanding these roles is essential—not only

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Tech Ops & Roles

Project Managers and Their Role in IT and SDLC

In every successful IT project, there’s someone orchestrating the moving parts, aligning teams, smoothing out roadblocks, and keeping everything on track. That person is the Project Manager (PM). Whether you’re developing a new mobile app, launching a CRM platform, or integrating a legacy system into a modern cloud-based environment, the PM is the linchpin who

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Tech Ops & Roles

Developers and Their Role in IT and SDLC

Developers are at the heart of every software project. Whether it’s a mobile app, a website, or a complex enterprise system, developers turn ideas and requirements into functional, reliable software. Their work enables organizations to deliver value to customers, automate business processes, and stay competitive in a fast-paced digital world. In this training guide, we

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Tech Ops & Roles

Data-Driven Testing (DDT) in SDLC

Ensuring quality without slowing down delivery is essential. One of the most effective techniques to achieve this is Data-Driven Testing (DDT). It’s a powerful testing methodology that enables teams to verify software behavior against multiple sets of input data—automating comprehensive coverage without writing countless individual test scripts. This training guide is designed to help IT

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Tech Ops & Roles

Product Owner

In modern IT teams, especially those adopting Agile frameworks like Scrum or SAFe, the Product Owner (PO) plays a crucial role. They are the linchpin that connects the business vision to the development team’s daily work, ensuring that the final product delivers real value to users and stakeholders alike. This training module aims to provide

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Tech Ops & Roles

HTML and DHTML

Creating engaging, functional, and user-friendly web applications is a core focus for IT teams. Whether you are a Business Analyst (BA) gathering requirements, a Product Owner (PO) defining priorities, a Developer (Dev) building interfaces, or part of the Testing and Quality Assurance (QA) teams, a solid understanding of web technologies is essential. Two foundational concepts

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