Tech Ops & Roles

Confluence

Confluence is a popular tool created by Atlassian that helps teams work together by providing a single place to organize, share, and manage information. Think of it as a virtual workspace where people can easily find, edit, and store documents related to projects. It helps keep everyone on the same page and avoids confusion from […]

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Tech Ops & Roles

What’s the Sequence to Write a Test Case?

Test cases are simple, step-by-step instructions to make sure software functions as it should. Each test case details exactly what to do and what to expect from the software to confirm it’s working correctly. Well-written test cases save time, improve software quality, and allow different teams—like Business Analysts (BAT), User Acceptance Testers (UAT), Quality Assurance

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Tech Ops & Roles

AccelQ

What is AccelQ? AccelQ is a user-friendly, cloud-native test automation tool that empowers your entire Agile team to work together on testing without requiring deep coding skills. It brings a codeless automation approach, meaning anyone—from business analysts and product owners to developers and QA engineers—can design, manage, and execute automated tests efficiently. What sets AccelQ

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Tech Ops & Roles

Defect Management Tools

When defects arise — and they inevitably do — teams must address them quickly and transparently to avoid delays and maintain product quality. This is where defect management tools become essential. They empower cross-functional teams to communicate clearly, track issues precisely, and resolve problems smoothly. Whether you’re a Business Analyst, User Acceptance Tester, Developer, QA

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Tech Ops & Roles

JIRA

Jira is a powerful tool developed by Atlassian that has transformed how teams plan, track, and release their work. This training will provide you with a clear understanding of what JIRA is, how it works, who uses it, and how to maximize its benefits in your daily work. Whether you’re a Business Analyst outlining requirements,

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Tech Ops & Roles

Bugs and Defects

In any software development project, identifying and resolving issues efficiently is critical to delivering a high-quality product that satisfies users and stakeholders. Two common terms you will encounter are bugs and defects. Although often used interchangeably, understanding the nuanced differences between them—and how they impact the development lifecycle—is essential for IT teams including developers, testers,

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Tech Ops & Roles

Smoke Testing

Smoke testing serves as the initial health check of a new software build. It quickly verifies whether the most important features function correctly, giving the team confidence to proceed with more thorough testing. This article will break down what smoke testing is, why it matters, who is involved, the different approaches to it, and how

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Tech Ops & Roles

Backlog

Without a well-managed backlog, teams risk misalignment, wasted effort, and missed business goals. This training guide will walk you through the essentials of backlog management, highlight the roles and responsibilities of key team members, and provide practical insights on how to keep your backlog clean, focused, and aligned with your product vision. Whether you’re a

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Tech Ops & Roles

User Stories

Today user stories have become the cornerstone of how teams capture, communicate, and deliver value to end-users. If you’re new to Agile or even if you’ve been part of development teams for a while, it’s crucial to understand what user stories are, why they matter, and how they fit into the bigger picture of software

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Tech Ops & Roles

Epic

In Agile development, Epics play a crucial role in turning high-level product goals into actionable, meaningful work. While they may look like just another item on the backlog at first glance, Epics are much more than that—they’re strategic work containers designed to deliver significant value through collaboration across various roles on the Agile team. Whether

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